Schedule of Fees

SureSolutions™ Per Frequency Price Always fast, always reliable cost saving solutions for all technology needs. Fortune 500 quality for small to medium sized companies. Computers, servers, email, phones, voice mail, prompt support, coaching, security, all your online and desktop applications – smoothly supporting your workflow! SureTech.com brings the ...

Tips to Launch Your SureDesk

Tips to Launch Your SureDeskTips to Launch Your SureDesk  Login Instructions 1. Open Citrix Receiver (if not a shortcut on your taskbar, go to Start Menu and search for Citrix) 2. Enter https://SO5.suretech.com   3. Enter your username and password 4. SureDesk will open                      ...

Best Practice Tips for SureDesk Performance

  Below please find our latest usability tips intended to ensure your SureDesk™ performance is at its best.     If you have any questions – or any other helpful tips you would like us to share – let us know at   This email address is hidden from email harvesters via JavaScript   Thanks, from Your Solutions ...

Installing_Citrix_for_SureDesk

SureDesk User Guide   SureDesk Citrix Help Installing Citrix - Web Panel - Trusted Site - Compatibility Mode - Disconnecting - Citrix Bar Before using the SureDesk you must install the Citrix receiver on the computer you will be accessing the SureDesk. Note If you are having trouble logging in ...

Outlook Setup

SureMail User Guide SureMail HelpPassword - Control Panel - iPhone/iPad setup - Android setup - Outlook setup     If you already have an Outlook profile, you will want to add a new profile for your SureMail. *If you have not  previously setup an Outlook profile, launch Outlook and skip ...

How to Use Task Manager on SureDesk

How to Use Task Manager on SureDesk Task Manager SureDesk comes equipped with a Task Manager program similar to the one that you are accustomed to by pressing CTRL-ALT-DELETE on your Windows PC at home. If you find that a browser or other application seems to be frozen you can close it by using this program. ...

How to Uninstall a Microsoft Update

How to Uninstall a Microsoft UpdateHow to Uninstall a Microsoft Update  Follow steps below to uninstall the broken update KB3163017 OR KB3163018 on Windows 10 or KB3159398 on Windows 7.      Windows 10 1. Open Settings      2. Navigate to Update & Security       3. Click Window Update      3. Select Advanced Options       ...

SureMail Office 365 User Guide

SureMail Office 365 User Guide SureMail User Guide Office 365   Security Learn all about your SureMail™ password. Control Panel Search and control your spam email as well as other features.   Setup Instructions iPhone/iPad If you need to setup your SureMail™ on iPhone/iPad please follow these instructions. Android If you need to setup ...

SureDesk Citrix Help Trusted Sites

SureDesk™ User Guide   SureDesk™ Citrix Help Installing Citrix - Web Panel - Trusted Site - Compatibility Mode - Disconnecting - Citrix Bar   To prevent any issues accessing the Citrix Web Panel and your SureDesk™ we recommend setting https://so4.suretech.com as a trusted site in your web ...

SureDesk User Guide

SureDesk User Guide SureDesk User Guide SureDesk Pro (Using Citrix) Find out how to install and use Citrix, the program that allows you to access the SureDesk™ Standard. SureDesk Basic (Using RDP) Signed up for SureDesk™ Basic? Find out how how to access your desktop through Remote Desktop Program (RDP). Security Learn ...

Outlook 2013 Customization

SureDesk™ User Guide   Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibility Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix     For some users Microsoft Outlook 2013 can ...

QuickBooks Tips

SureDesk™ User Guide   Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibility Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix     While using QuickBooks you may encounter annoying ...

Adobe Reader crashes when printing

SureDesk™ User Guide   Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibility Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix     If you are trying to print from ...

IE 10 Pop Up Blocker

SureDesk™ User Guide   Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibility Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix     To turn on and off the pop-up ...

"Connection to your desktop has been interrupted" message

SureDesk™ User Guide   Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibility Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix     What does it mean if you see ...

Restoring files

SureDesk™ User Guide   Tips and Tricks SureDesk - SureMail Usability: Logging off/Disconnecting - Connection Interrupted - Text Readability - Restoring files Internet: Compatibilitiy Mode - Pop-Up Blocker Software: Adobe Crashes - QuickBooks Tips - Outlook Customization - Uninstalling Citrix   To recover deleted files on your SureDesk: Open ...

Using Outlook - Best Practice Tips

SureMail™ User Guide SureMail™ Tips and Tricks Worms - Big Files - Email Chains - SPAM Tips - Using Outlook   MS Outlook Best Practices Avoid unnecessary slow usage and Outlook crashes by making sure you are using Outllook as optimally as possible. It's the item count not the ...

SureMail User Guide Exchange 2013   Security Learn all about your SureMail™ password. Control Panel Search and control your spam email as well as other features.   Setup Instructions iPhone/iPad If you need to setup your SureMail™ on iPhone/iPad please follow these instructions. Android If you need to setup ...

SureDesk™ User Guide   SureDesk™ Citrix Help Installing Citrix - Web Panel - Trusted Site - Compatibility Mode - Disconnecting - Citrix Bar Citrix Bar On your SureDesk™, there is a black bar found on the top of the screen. Clicking on the bar reveals a menu screen with ...

Disconnecting

SureDesk™ User Guide   SureDesk™ Citrix Help Installing Citrix - Web Panel - Trusted Site - Compatibility Mode - Disconnecting - Citrix Bar Disconnecting Disconnecting leaves your SureDesk™ open and running so you can connect without launching the SureDesk™ again. You can leave programs running on your SureDesk™. As ...

SureDesk™ User Guide Installing Citrix Find out how to install the Citrix software needed to access the SureDesk™. Add Login Portal as a Trusted Site Logins may not work correctly, especially on IE until the portal is a trusted site and compatability mode is set. Login to your SureDesk™ ...

Accessing shared drives using WebDAV

SureDesk™ User Guide   If you have WebDAV enabled on one of your company drives you can map the drive to your local computer. If you would like WebDAV enabled on a drive please contact This email address is hidden from email harvesters via JavaScript Once this is done you can follow the below steps.   Please ...

Removing email account from Android

SureMail™ User Guide SureMail™ Exchange 2013 Help Password - Control Panel - iPhone/iPad setup - Android setup - Outlook setup   If you need to remove an email account on an Android phone please follow the below steps. Please note these instructions are generic since Android devices are varied ...

Removing email account from iPhone or iPad

SureMail™ User Guide SureMail™ Exchange 2013 Help Password - Control Panel - iPhone/iPad setup - Android setup - Outlook setup   If you need to remove an email account on your iPhone/iPad please follow the below steps.   To remove an old Exchange account: This process is required for ...

SureMail™ User Guide   When you sign up to encrypted email you will have to activate the encryption for your SureMail™ account and install the Outlook toolbar before you will be able to use the service.   You will receive an encrypted email in your inbox that will contain ...

Personal Distribution Lists (Groups)

SureMail™ User Guide SureMail™ Migration Instructions Configuring Outlook - Signatures - Rules - Personal Distribution lists (Groups)   Personal Distribution Lists (Groups)   Personal distribution lists are the lists of email addresses you create and store on your computer.  They are not transferred during the upgrade to Exchange ...

Rules

SureMail™ User Guide SureMail™ Migration Instructions Configuring Outlook - Signatures - Rules - Personal Distribution lists (Groups)   Rules   To save rules you previously setup in Outlook: Instructions are for Outlook 2010 and 2013   Click Rules. Select Manage Rules & Alerts... Click Options. Click Export Rules... Save ...

Signatures

SureMail™ User Guide SureMail™ Migration Instructions Configuring Outlook - Signatures - Rules - Personal Distribution lists (Groups)   Signatures   Signatures are kept in the same folder regardless of the Profile used, you just have to reactivate them through the following steps.   Once your Exchange 2013 SureMail account ...

Configuring your Outlook Program

SureMail™ User Guide SureMail™ Migration Instructions Configuring Outlook - Signatures - Rules - Personal Distribution lists (Groups)     To setup your Outlook program on your upgraded Exchange account requires you to back up your rules and personal distribution lists.  Complete this before the migration begins.   You ...

Windows Power Options

How to turn sleep mode on and off.

Managing Outlook Rules - Automatically Move Emails to Folders

In this FAQ, you'll find information on moving an email message from someone or an email message sent to a specific email addres into a folder.

Setting up Automatic Replies

SureMail™ User Guide SureMail™ Exchange 2010 Tips Automatic Replies - Rules - Delegate Access   If you need to setup automatic replies for your SureMail™ you will first need to login to your Outlook Web App (OWA) at https://outlook.suretech.com/. Once you login click on Options at the ...

SureMail™ User Guide SureMail™ Exchange 2010 Help Password - iPhone/iPad setup - Android setup - Outlook setup   Looking for instructions for Exchange 2013? Click here.   Launch Outlook and click Next. The next screen will allow you to setup your SureMail™ account automatically. On this screen you should ...

SureMail™ User Guide SureMail™ Exchange 2010 Help Password - iPhone/iPad setup - Android setup - Outlook setup   If you need to setup your SureMail™ on iPhone/iPad please follow the below steps. Looking for instructions for Exchange 2013? Click here.   On the Home screen select Settings. Select Mail, ...

SureMail™ User Guide SureMail™ Exchange 2010 Help Password - iPhone/iPad setup - Android setup - Outlook setup   If you need to change your SureMail™ password pleasefollow the below steps. Looking for instructions for Exchange 2013? Click here.   Go to https://outlook.suretech.com/ and login with your SureMail™ ...

SureMail User Guide Exchange 2010 Looking for instructions for Exchange 2013? Click here.   Security Learn all about your SureMail™ password.   Setup Instructions iPhone/iPad If you need to setup your SureMail™ on iPhone/iPad please follow these instructions. Android If you need to setup your SureMail™ on Android please ...

SureDesk™ User Guide   Files on the SureDesk™ and SureFiles™ - Files on your Local Computer   Files on the SureDesk™ and SureFiles™ The SureDesk™ allows you to access files on the server from anywhere. The server drives are located under Network Location. The S: Drive is a shared ...

SureDesk™ User Guide   Note If you have forgotten your SureDesk™ password, please email This email address is hidden from email harvesters via JavaScript or call 800-882-8701.   Change Your Password On the SureDesk™ web panel go to Settings. Go to the password section and click Change Password. Type in your old password, then type in the ...

SureDesk - Using Remote Desktop Program - RDP

SureDesk™ User Guide   You must use Internet Explorer to access the SureDesk™ Remote Desktop Application. If you are using Internet Explorer 10 or later you will need to add both http://www.suretech.com and https://rdp.suretech.com to your trusted sites. Go to Tools menu. Select Internet Options. ...

Planning for Windows XP End of Life April 2014

Microsoft has finally confirmed the official end of life for Windows XP.  They will no longer be putting out any security patch updates as of April 2014 which means that any XP machines will not be security protected.  Any support needed for XP machines will no longer be ...

OneNote and SkyDrive Fail

OneNote and SkyDrive Fail As amazing as software power and features have become, we are sometimes amazed in the wrong way.   We recently spent more than 20 hours troubleshooting OneNote on our SureDesk™ in an attempt to address crashes and notebook corruptions. We used several different repositories for the OneNote files including, ...

The SureDesk™ at a Glance Computers are not quite like TVs - when you turn them on, you actually interact with your computer in many ways.  This takes some training, both for the computer and for you. For our part the SureDesk™ is a balancing act to find the ...

Configure Blackberry BES for SureMail

Configure Blackberry BES for SureMail Please note this can take up to 30 minutes and you cannot use your phone for anything else at that time. You need at least 2 bars signal strength and an ACTIVATION CODE requested to This email address is hidden from email harvesters via JavaScript ahead of time.   BES ACTIVATION Device Software Version 6.x   ...

Have you ever saved a file by mistake?

We have a great solution for you!  A new feature of SureFiles™ is version control for all documents. 

If you saved a file by accident and want to go back to an earlier version, simply click on "view previous versions" and you can recover the previous version of the file.  You can see "view previous versions"  under the File and Folder Tasks heading when you are in a drive window. 

If you accidentially deleted a file, you can click "view previous versions" of the folder that file was in, click on the previous version of that folder the file was in and find the file you accidentially deleted and resave it to the folder. 

We are continually working to bring improvements like this to our SureOffice™ system.

If you have any questions about viewing previous versions, please shoot us an email at  This email address is hidden from email harvesters via JavaScript for further assistance. 

- The Solutions Team

Static and Dynamic IP Addressing Differences

Overall Dynamic is the best practice standard. With the Hardware and Software Technology currently in place the downside of the Dynamic IP Addressing Scheme has been countered. In a best practice network Static is used for Important Servers, Routers and specific peripherals that require high demand consistent access. Other peripherals should be given a reservation in the Dynamic Addressing Server or DHCP (Dynamic Host Configuration Protocol) Server which will give the ease of Dynamic Addressing with the consistency of Static Addressing when they need consistent access, e.g. Printers, Scanners, IP Cameras.

How do I share a calendar using Outlook 2011 for Mac OS X

How do I share a calendar using Outlook 2011 for Mac OS X   Frequently that permissions tab is greyed out because you’ve slipped into Offline Mode or are having internet connection issues.  To check, navigate to the Tools tab.   Here’s what it looks like in Online mode:   And here’s what it looks like in Offline mode:     .

Smartphone Apps - Like Dates, Good to Know Where They've Been

The new HTC Droid security flaw proves that when you download an open-source app, you're inviting the developers into your home, taking off their shoes, and giving them a foot massage (so to speak.) 
 

Outlook Failing to Connect Help

  Troubleshooting Problems with Microsoft Outlook Add-Ins   Third-party add-ins (such as desktop antivirus scanners) cause a disproportionately high number of connection-related issues in Outlook. The easiest way to test this is to start Outlook in “safe” mode, which disables all add-ins.  To do this, shut Outlook down ...

Get Satisfaction

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Bin Laden Facebook Hack Attack

Beware Criminals Using Bin Laden for Email, Facebook Hack Attack For getting attention, the only thing more reliable than a train reck is a historic international train wreck like the killing of Osama Bin Laden. Looking at the bloody pictures is so natural, impuslive and reliable that criminals have a ...

Citrix Receiver on my iPad

Citrix Receiver on my iPadFollow these steps to install Citrix on iPad: Go to the app store on your iPad Search for 'citrix receiver' with an icon like this Install it on the ipad, then return to this page on your ipad safari browser and click HERE. Enter your username and password For the ...

Authorize iPhone for Development Releases

Authorize iPhone for Development ReleasesTo authorize the iPhone for development releases we will need to authorize the serial number of the phone. To give us the correct number: Plugin the phone to your Mac and launch iTunes Select the phone and view the first tab "summary" Click on serial number once to get the ...

How do I share a calendar using Outlook 2011 for Mac OS X

How do I share a calendar using Outlook 2011 for Mac OS XSharing a Calendar folder in Outlook 2011 for OS/X Select your calendar, and then choose “Permissions"   In the permissions window, click “Add User”, and then choose the individual for whom you’d like to assign permissions:   Once the user has been added to the list, assign the desired permissions: ...

Embedding CSS in a Post

Add CSS inline html: <style type='text/css'> sytle from .css </style> Or like this within a div: style="border: 1px; " An example: class .intro ‘Rather than a mass customer base, advertising on these blogs gives lobbyists unbridled access to an extremely valuable audience: Britain’s political elite’ <font style="margin:0px; margin-bottom: 9px; padding:0px; ...

Need a Password, or Forgot my Password?

Need a Password, or Forgot my Password? To get a new password click Login at the very top of the site. Click Need password?   Fill in your email address and hit send. Click on the link in your email. Voila!    

How can I use my own Domain or Subdomains?

Any subdomain, like for example, match.example.org can be pointed externally to an entirely different website or can be pointed internally, so that it becomes a shortcut to a specific page such as example.org/volunteering.

Logging In Again and Activating Your Account to Edit Your Posts

When you make a post on a site, your account is automatically created with the name and email you use to post. To “activate” your account: Hit Login in the top left Hit "Need password" Enter the email you used when you made the post Click the link in the ...

How to use the TopazPort mailer

The TopazPort mailer allows you to integrate e-blasts with your web content.   Let your users know about the new edits to your site, and more importantly encourage your users to contribute content to the site. Content for the e-blasts can be selected by choosing content posts on the site ...

What do the TopazPort Mailer Statistics Mean?

TopazPort Mailer Statistics "Unique Opened" and "Open Rate" under represent the number of unique recipients because they count only successful pings to our servers.  Blackberries, text only readers and all mail readers where the user does not select "download pictures" are not counted. Total opened includes every time the ...

Customer Support

Our team is here to help We make it easy to get support for any aspect of your IT with just one email or phone call. Our primary hours are work day hours, with premium support available after hours.  The easiest way to get support is to email us ...

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The SureTech.com SureNetwork™ Assessment Program 

Your first step towards solutions that are:

    
  • Always fast
  • Never Broken

Virus Removal Guidelines

   Virus Removal Guidelines Overview   Not all viruses are easily removed Sometimes a machine is infect to the point where a reinstall is necessary A good timeline tool is if it takes more than 1.5 hrs. or 2hrs with scanning it is time to escalate activity to plan ...

WebDrive MAC client settings

Please check the following settings in your site profile and make any updates necessary: on the MacFUSE options tab 1) Set the MacFUSE timeout to be 300 seconds. This is the amount of Time that Finder will wait for a response from WebDrive (and thus the remote IIS server) before ...

 Survey Overview       

Methodology
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The Sure Network™ Assessment Program (SNAP) is an analytical process and interactive workshop that helps Provider and Client to collaboratively define and evaluate a Provider engagement process. The survey and report allow Provider to assess Client current processes, methods, infrastructure, goals and objectives and to understand Client’s business drivers. The survey and report also allow Client to asses Provider working services practice and methods.

 

Setting up Microsoft Entourage 2008 for use with SureMail

Setting up Microsoft Entourage 2008 for use with SureMail  Setting up Microsoft Entourage 2008 for use with SureMail     Introduction Entourage 2008 provides a number of cosmetic and functional upgrades to Entourage 2004, but in terms of setting it up to connect with your SureMail Exchange mailboxes, there is very little difference. These instructions show you how to ...

You can now automatically submit a request to change your SureFiles™ password. Your password is not changed automatically. We will send you an email when your password has been successfully changed.   1.  To change your password, connect to at least one of your shared drives.   2.  Then click this ...

Exchange ActiveSync: Windows Moble 6.0 Setup

Exchange ActiveSync: Windows Moble 6.0 Setup Wireless setup of Exchange ActiveSync: Windows Mobile 6.0 Standard     Pre-requisites for wireless setup You will need the following items to get started:   -          Thoughtbus mailbox -          Active Internet connection to Windows Mobile Smartphone     Wireless ActiveSync setup Ensure that your wireless device is in ...

How to Install IT Reach

     1.   Go to https://secure.logmein.com/ and log in.      2.   Click on "Installation Links" on the side bar      3.   In the Installation Links page select the appropriate installation link. If the installation you want is not there contact your manager.      4.   Copy and paste the installation ...

How do I set up my IMAP Email Configuration?

How do I set up my IMAP Email Configuration?The following are steps to configure your IMAP email account with SureTech.com. Setting up your IMAP Account with Outlook 2007   1.  Open Outlook and Select Tools->Account Settings from the main menu. 2.  Select "New" from the "Account Settings" window.     3.  In the new "Add New ...

Satisfaction Survey

How do I login securely using a password?

This site has two ways of recognizing members, with email/name insecure authentication and stronger email/password authentication. To find out about email/name authentication click here. If you are already logged in insecurely with name/email authentication: logout by pressing logout in the top left of the screen next to your name (or ...

(1)   From within Entourage, choose “File – Open Other User’s Folder” (2)   Click the “Find User” button. (3)   Enter the first few letters of the name of the person whose folder you want to open, and click “Find”. (4)   Highlight the person’s name, and click “Advanced…” (5)   Here, you need ...

Getting Started With SureFiles

Getting Started With SureFilesI. Setting up you secure connection to SureFiles   1.  Click this link to download the Citrix VPN plugin. 2.  Enter your User Name and Password* and clck the "Log On". 3.  On the next page select click the lock icon.  This will begin the installiation process. ...

Mapping your SureFiles Drives

Mapping your SureFiles DrivesAfter successfully configuring your secure conection to SureFiles™, you may now map your shared drives.  You accomplish by following the steps below.   I. Ensure that you are securly connected to SureFiles™ Before you begin insure your Secure Connection to SureFiles is connected.  To determine your connection is ...

SurePhones Manual

Known Issues Call conference only works with 3 way calling on hard phones.  Soft phones can reportedly handle up to 10 simultaneous calls Currently it is not possible to automatically hit dial and successfully call a number from the Caller ID list - these must be redialed manually.   Key ...

A Field Guide To Managing Online Clubs

>> this document is for use on all OneClickClub sites, please edit with this in mind << Organizing a Club Leadership and Governance The key to sustaining your group is ensuring more than one person has ownership of the group. Extending ownership involves reaching out to other collaborators and ...